Global support you can rely on
Need assistance on applying our software in practice?
We’re here to help.
We’re here to help.
Three ways to get
in touch
in touch
Client Portal
Our recommended method of support
Best for logging more complex issues. Access our product help files, Knowledge Base, and make feature requests.
Phone
Best for quick questions that can be immediately resolved. We can also demonstrate and resolve an issue through screen share.
Best for basic, one-liner questions. Please provide detailed information so we can best understand your issue.
Let us help remotely
Our support team have remote control tools to help resolve any issues you have head-on. If instructed, please initiate a remote session by clicking the button below.
(Note: Administrator privileges on your computer are not required).
Global reach, local support
Wherever you’re based, we have a regional support center to assist you on the full range of our products.
Asia-Pacific
1300 653 032 / +61 7 3292 2708
North America
+1 800 977 9156
Europe & CIS
+44 1494 216 321
Africa
+27 11 958 0170
Brazil
+55 31 3024 2575
Chile
+56 9 3376 4499
Colombia
+57 310 6422477
Peru
+51 973 596 864
Your experience is our priority
Customer support is a two-way conversation. To understand and resolve your issue, we adopt a certain mindset that puts your experience at the forefront.
Quick and responsive
We aim to resolve ‘how to’ questions on the same day.
Friendly and approchable
Our goal is to ensure you get the best experience using our software.
Experienced and skilled
Think of us as industry peers with direct Deswik experience.
Persistent
We work on issues until they're resolved or can be worked around.
Easily accessible
Easy ways to get in touch or access support resources.
Customer advocates
We push to resolve complex issues with your best interests in mind.
Quick and responsive
We aim to resolve ‘how to’ questions on the same day.
Friendly and approchable
Our goal is to ensure you get the best experience using our software.
Experienced and skilled
Think of us as industry peers with direct Deswik experience.
Persistent
We work on issues until they're resolved or can be worked around.
Easily accessible
Easy ways to get in touch or access support resources.
Customer advocates
We push to resolve complex issues with your best interests in mind.
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Delivering high-quality assistance
Our Support staff provide high-quality assistance to ensure you have the best experience with our software, wherever you are. As trained mining professionals with firsthand experience using Deswik on real projects, they offer quick answers, detailed troubleshooting, expert guidance, and practical tips.