Our global Support team can assist you with the following in your local time zone:
- Licensing
- Software installing
- Providing guidance on the best functions to use in our software (e.g. What is the best way to slice a pit into blocks and benches? What is the best way to code a block model with volumes of different domains?)
- Providing detailed explanations of options within our software (e.g. What does the Prism method in Deswik.SO actually do?)
- Reporting when the software isn’t operating as expected
- Offering different ways to configure the software for better performance or increased reliability
To access our Support services, please visit our support page where you’ll find our local support numbers and email addresses, or if you’re an existing customer, simply log a ticket on the Deswik Client Portal.
Our Support staff are experienced mining professionals and are always willing to help, so please don’t hesitate to reach out if you need assistance.
We look forward to supporting you in the future!